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Wildseeker Safaris Privacy Policy

At Wildseeker Safaris (“Wildseeker”, “we”, “our”, or “us”), we value your trust and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your data when you interact with us—whether through our website, email, phone, or as part of your safari booking.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Wildseeker Safaris Ltd. is a company registered in Mauritius. We design and arrange bespoke safaris across Africa. In doing so, we process certain personal information necessary under the following bases:

  • To perform our contract with you (e.g., booking arrangements, payments, communications);
  • To comply with legal or regulatory obligations (e.g., accounting, tax, immigration requirements);
  • Based on your consent (e.g., dietary/medical details, marketing communications);

For our legitimate interests in operating and improving our services, provided these do not override your rights.

2. Information We Collect

a. Information you provide directly:
– When you enquire, book, or communicate with us: your name, email, phone number, nationality, postal address.
– For confirmed bookings: details for all travellers such as full names, date of birth, passport information (where necessary),
dietary or medical requirements, insurance details, and emergency contacts.
– Payment details (processed securely via third-party providers — we do not store your credit card data).

By providing special categories of data (such as health or dietary requirements), you give us your explicit consent to use this information solely for the purpose of fulfilling your safari arrangements.

b. Information we collect automatically:
– Website browsing data such as IP address, browser type, device information, and usage patterns (via cookies and analytics tools).
– Communications you send us (emails, feedback, testimonials, photos you choose to share).

3. How We Use Your Information

We collect and use your information to:
– Respond to your enquiries and provide personalised safari advice.
– Fulfil your booking by making travel arrangements with airlines, lodges, camps, transfer providers, and activity suppliers (this may involve sharing your details outside Mauritius).
– Improve our website and services (through analytics and feedback).
– Send you updates, news, or offers (only if you opt in to marketing communications).
– Meet our legal, regulatory, or tax obligations.

4. Sharing Your Information

We respect your privacy. Your information will never be sold or given to third-party marketing companies.

We may share your information only with:
– Safari partners and service providers necessary to arrange your trip (airlines, camps, lodges, transfers, guides, insurers).
– Trusted third-party service providers (such as secure payment processors, IT support, or analytics services).
– Regulators or legal authorities if required by law.

5. International Transfers

As part of safari arrangements, we often need to share your information with partners based outside Mauritius
(e.g., in Zimbabwe, Botswana, or South Africa). We only share what is necessary for your travel services,
and we require partners to handle it responsibly.

6. Cookies & Analytics

Our website uses cookies to improve your browsing experience and understand how visitors use our site.
We also use Google Analytics, which collects anonymised data such as visitor numbers, time spent on pages, and referral sources.

You can disable cookies in your browser settings, though some website features may not function properly without them.

7. Data Security

We take appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, disclosure, or destruction.

All payment processing is handled by secure, PCI-compliant providers. We do not store your credit card information.

8. Data Retention

We keep your personal information only as long as necessary to:
– Provide our services,
– Meet legal/tax requirements (generally 7 years for booking records),
– Support future safaris you may book with us.

Feedback and testimonials may be kept indefinitely to help future travellers unless you request removal.

9. Your Rights

You have the following rights under the Mauritius Data Protection Act 2017:

  • Access to the personal information we hold about you;
  • Request correction or deletion of your information where legally permissible;
  • Withdraw consent at any time (without affecting prior processing);
  • Object to processing for direct marketing or on grounds relating to your particular situation;
  • Request data portability (a copy of your personal data in a structured, machine-readable format);
  • Lodge a complaint with the Data Protection Commissioner in Mauritius.

To exercise these rights, please contact us (details below).

10. Age of Consent

By using our website and services, you confirm that you are at least the age of majority in your place of residence,
or that you are a parent/guardian giving consent for minors in your care.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately upon posting.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact:

Wildseeker Safaris Ltd.
Email: info@wildseekersafaris.com
Registered in Mauritius